{
  "id": "support",
  "category": "After-sales Support",
  "questions": [
    {
      "question": "What after-sales support do you provide?",
      "answer": "We provide comprehensive after-sales support including: 24/7 technical support via email and video calls, firmware updates and bug fixes (OTA capable), replacement parts for defective units, warranty service (standard 12 months), technical documentation and user manuals, and training for your support team. We maintain long-term partnerships with all clients."
    },
    {
      "question": "What is your warranty policy?",
      "answer": "Standard warranty is 12 months from delivery date covering manufacturing defects and hardware failures. Extended warranty options (24-36 months) are available. Warranty includes free replacement of defective units (excluding damage from misuse). For B2B clients, we offer advance replacement programs to minimize downtime."
    },
    {
      "question": "Can you provide firmware updates after launch?",
      "answer": "Yes, we provide OTA (Over-The-Air) firmware update capability. We offer: bug fixes and security patches (free for life), feature enhancements for the first year (included), major feature additions (negotiable terms), and AI model improvements. Updates can be pushed to all units remotely or made available through companion apps."
    },
    {
      "question": "How do you handle IP protection and confidentiality?",
      "answer": "We take IP protection seriously: all projects are covered by NDA (Non-Disclosure Agreement), strict access control for design files and proprietary information, separate production lines for sensitive projects if needed, no replication or sale to third parties, and legal contracts with enforceable IP clauses. We've maintained a 100% confidentiality record since our founding."
    }
  ]
}