{
  "id": "shipping",
  "category": "Shipping & Delivery",
  "questions": [
    {
      "question": "What shipping methods do you support?",
      "answer": "We offer multiple shipping options: Sea freight (most economical, 20-40 days), Air freight (faster, 5-10 days), Express courier (DHL/FedEx/UPS, 3-5 days for samples), and Door-to-door delivery. We work with experienced freight forwarders and can arrange shipping to any global destination including Amazon FBA warehouses."
    },
    {
      "question": "Do you handle customs and import duties?",
      "answer": "We provide all necessary export documentation including commercial invoices, packing lists, certificates of origin, and product compliance certificates. We can arrange DDP (Delivered Duty Paid) shipping where we handle customs clearance and duties, or DDU (Delivered Duty Unpaid) where the buyer handles import procedures. We'll advise on the best option for your location."
    },
    {
      "question": "How are products packaged for shipping?",
      "answer": "Products are packaged in retail boxes (custom designed or standard), then packed in master cartons with protective materials. For sea freight, we use palletization and shrink wrapping. All packages include moisture protection and shock absorption. We can customize packaging for Amazon FBA requirements or specific retailer specifications."
    },
    {
      "question": "Do you provide shipment tracking and insurance?",
      "answer": "Yes, all shipments include tracking numbers and we provide regular updates throughout transit. We recommend and can arrange cargo insurance (typically 0.3-0.5% of order value) to protect against loss or damage during shipping. We maintain communication until successful delivery confirmation."
    }
  ]
}