{
  "id": "pricing",
  "category": "Pricing & Payment",
  "questions": [
    {
      "question": "How is pricing calculated?",
      "answer": "Pricing depends on several factors: product complexity, AI capabilities required, materials and components, order quantity, customization level, and certifications needed. We provide detailed quotations within 3-5 business days after reviewing your requirements. Volume discounts apply for orders over 5,000 units."
    },
    {
      "question": "What payment terms do you offer?",
      "answer": "Standard payment terms are: 30% deposit upon order confirmation, 40% upon sample approval, and 30% balance before shipment. For established customers, we offer NET 30 or NET 60 terms. We accept wire transfer (T/T), Letter of Credit (L/C), and PayPal for sample orders."
    },
    {
      "question": "Are there additional costs beyond the unit price?",
      "answer": "The unit price includes manufacturing, AI software integration, basic packaging, and standard quality testing. Additional costs may include: custom packaging design, special certifications, tooling/mold fees (one-time, typically $5,000-$20,000), shipping/logistics, and import duties. We provide transparent pricing with no hidden fees."
    },
    {
      "question": "Do you offer payment protection or guarantees?",
      "answer": "Yes, we support Trade Assurance and escrow services for first-time customers. We also provide production insurance and quality guarantees. If products fail to meet agreed specifications, we offer free replacement or full refund. Our on-time delivery rate is 98.7%."
    }
  ]
}